Complaints

We’ve worked with the University to develop a new student complaints procedure.

Students can make a complaint if you feel that the standard of academic or service delivery falls short of what may reasonably be expected.

What the student complaints procedure can be used for
As explained in the student complaints procedure, grounds for complaint might include:

• Dissatisfaction with the standard of academic or service provision (e.g. course design, curriculum content and structure, assessment arrangements and information, resources and facilities, Halls of Residence)
• Dissatisfaction with the quality of supervision or tuition
• Issues of inappropriate conduct by students or staff
• Failure, on the part of the University, to meet stated obligations (e.g. those set out in the prospectus).

Note: The complaints procedure may not be used to challenge academic judgement concerning performance and progress.

Find out more about the student complaints procedure and submit a complaint here.

What the student complaints procedure can’t be used for

• To request a new or different service or provision
• To express complaints about individuals or organisations with which the University does not have a contractual relationship.

If you would like to request a new or different service or provision, please do contact the appropriate department manager.

Your course rep can also help you with requests or queries about your course.

How the Students’ Union can help you
The Students’ Union can help you to put in a complaint. If you would like our help or advice about a complaint please contact our Senior Welfare Advisor Suzanne Leach at: leachs@westminster.ac.uk  

Complaints about the Students’ Union
If you have a complaint about services provided by the Students' Union, please raise the issue with the Students' Union first by emailing uwsuadmin@westminster.ac.uk  

If you have a complaint about the Students' Union itself, or about your dealings with them, use the Student Complaints Procedure.