| Latest News
| 
Advertise
University of Westminster Students Union has various student marketing and student advertising tools that can promote your services direct to our students.
For all our student
marketing & advertising opportunities click the media pack button.
My UWSU
► Complaints Procedure
Complaints Procedure
“A complaint as an expression of dissatisfaction with the standards of services provided by the University or its agents, or with the actions or any lack of action by the University, its agents, staff or students.”
Every effort should be made to resolve a complaint informally with the individual who holds the responsibility for the matter which is subject to the complaint. Where the issue cannot be solved at this level, the complaint should then be raised with either the Head of School or Campus Registrar, depending on the nature of complaint. That given person should then attempt to resolve the complaint on an informal basis to the satisfaction of everyone involved.
It is important that the informal procedures are attempted before a formal complaint is made. If the informal complaint has not been resolved within three working weeks then a formal complaint may be submitted in writing. A letter of complaint should set out brief details of the nature of the complaint, the informal efforts made to rectify the matter, an explanation of why you continue to feel dissatisfied and an indication of a resolution which would be desired. Any documents or correspondence relevant to the complaint should be included. It is recommended that you keep all copies of correspondence.
Normally a complaint relating to a matter which occurred more than six months previously will not be considered. A complaint regarding academic judgement will not be taken into account.You will receive acknowledgement of your complaint within ten working days. The nature of the complaint will then be investigated and a letter should then be sent out with an indication of how long it will take for a formal response to be expected. A short report should then be provided with the findings and presented to the University Secretary and Clerk to the Court of Governors. You will also receive this report.
If your complaint is upheld then information will be provided as to what action will be taken by the University. If your complaint is not upheld than you have a right to appeal against the findings. Appeals must also be made in writing within ten working days of the date of the letter detailing the outcome of the complaint. Students who have exhausted the University’s Complaints Procedure and do not believe their complaint has been satisfactorily dealt with may request the Office of the Independent Adjudicator to look into their complaint.
Information can be found at > www.oiahe.org.uk.
Where do I send my complaint to?
All complaints and appeals should be put in writing and sent to:
The University Secretary and Clerk to the Court of Govenors
309 Regent Street, London, W1B 2UW.
Putting together a complaint
Putting together a complaint can be quite a lengthy and sometimes difficult task so do not hesitate to seek advice whilst compiling your information. Suzanne Leach in Harrow, Cassie Pirelli at the Marylebone campus and the Education and Welfare Officer, will be more than happy to help you.
Contacts
Suzanne Leach, Welfare Administrator (Harrow campus)
email: leachs@wmin.ac.uk
Iman Buraleh , Education & Welfare Advisor (Marylebone campus)
email:buralei@wmin.ac.uk
robin Law, Education Officer (across campuses)
email: r.law01@wmin.ac.uk
Bookmark with:
Delicious
Digg
Facebook
reddit
StumbleUpon
|